Frequently Asked Questions
01. Where is your company?
Healthcare 365 is based out of Bangalore. Our services are available not only in Bangalore, but also in major cities like Tamilnadu, Kerala, Andhra, Telangana, Kolkata, Mumbai, Pune, and Delhi.
02. Why do I have to go through Healthcare 365?
Healthcare 365 is a company managed by a professional team having requisite experience in Healthcare for the last 30 years. We understand the needs of patients and our knowledge of the Healthcare system and how it works in India will help us guide the patient to the right place for the right treatment.
03. Which are the specialities that your company deals with?
We deal with ailments involving Gynaecology, Infertility, Cardiology, Oncology, Nephrology, Neurology, Orthopedics and Pediatrics.
04. If I go through your company will I have to pay extra charges?
No, you don't have to pay anything extra. We are here to help you reach the right hospital at the right time.
05. I am ready to register through your company. What are the procedures for that?
You can log onto our website www.healthcare365.in and fill up the appointment form. Alternatively, you can also call us through the mobile numbers that have been given in the website. We are happy to help you.
06. Is your company registered?
Yes, Healthcare 365 Pvt Ltd. is a registered company as per the law of the country. We are a legal entity operating as per guidelines issued by the Ministry of Corporate Affairs, Govt of India.
07. Are there any discounts or additional charges?
There are no discounts or additional charges when you go through Healthcare 365 pvt ltd. All charges you will pay is as per the treatment plan given by the Hospital.
08. In emergency cases, how will you facilitate patient services?
For all patients who need to be shifted on an emergency to hospitals, we have our Team of Ambulance facilities who will pick up and drop the patient to a designated hospital at a nominal cost.
09. Is your service available only in Bangalore?
Our services are available throughout Karnataka, Kerala, Andhra, Telangana, Tamilnadu, Kolkata, Delhi, Mumbai, and Pune. Apart from this, we service International patients too in India.
10. Will you provide service 24 x 7?
As per our company name Healthcare 365, we are available round the clock throughout the year. We will do everything possible to be of help when you need us.
11. Will you guarantee a successful outcome if we go through your company?
We are only a bridge between patients and the Hospital. The objective of Healthcare 365 is to facilitate this process so that the patient reaches the right hospital at the right time. We do not intervene into clinical aspects and leave that to the judgement of the Doctors.
12. What is the benefit if I register myself through your company?
Medical emergencies are challenging and that is the time when you need a professional company like Healthcare 365. The moment you reach us, we will analyse the situation, rush the patient towards the nearest Hospital which can offer the best possible medical solution, hand hold you through the entire Hospital process and be with you till the patient gets discharged in good health. This can offer you a lot of peace of mind and make the Hospital visits less cumbersome. Our objective is to ensure world class patient experience when you reach out to Healthcare 365.
13. How are you different from other companies who offer the same type of service?
With 30 years of experience in the Pharmaceutical and Healthcare Industry, we are a scientifically managed company. We understand the Healthcare system and how it works. This knowledge helps us give you the right suggestion when you need us the most. Unlike other companies who give you multiple options based on pricing, we give you only one option based on the highest probable rate of you getting well completely. During an emergency you are already in a panic, we step in with the right solution and guide you throughout the process, right from the entry level to discharge.
14. How do you handle patients coming from different districts?
The moment Healthcare 365 is called for service, we assess the situation and facilitate the shifting of the patient, after considering logistics as well as time window. Once the patient is aligned with the right Hospital or Doctor, we hand hold them till they get well. We help patient bystanders for boarding and lodging at different slabs which can be chosen and paid by the respective person directly to the concerned party. Ambulance services will be arranged at nominal cost to shift the patient.